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Support Engineer - Tableau CRM

Posted on Sep 14, 2021 by Salesforce.com, Inc

Burlington, MA 01805
IT
Immediate Start
Annual Salary
Full-Time

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._.*Job Category* Customer Success Group.*Job Details* We are looking for an ambitious teammate to join our cutting-edge support team! This position is for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. In your role as a Support Engineer, you are the first point of contact for customers experiencing technical challenges. And while our focus is always on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce Volunteer Time Off (VTO)..*Responsibilities:* + The complete end-to-end customer experience; + Oversee and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues; + Demonstrate the ability to research, document, and prioritize customer issues, demonstrating internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; + Raise issues to Product Engineering, when required; + Exceed customers' expectations and experience in a way that results in high customer satisfaction; + Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers; + Provide feature explanation and Tableau CRM standard methodologies; + Provide peer mentorship to team members through a Swarming framework; and + Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community..*Minimum Qualifications:* + Bachelor's degree in Computer Science or equivalent experience; + 2+ years work experience in Engineering, Programming, or Technical Support; + Excellent written and verbal communication skills; + Experience with Database concepts, Data management (RDBMS), and SQL; + Understanding of Internet technologies: firewalls, web servers, Proxy servers, etc.; + Experience with reading/writing HTML, APEX, JavaScript and CSS; + Experience working with and solving problems in a variety of Internet browsers, ie Google, Safari, etc. + Demonstrated skill in Customer Support or Customer Service in a customer-facing role; + Ability to effectively prioritize and advance customer issues, as required; and + Ability to multi-task and perform effectively under pressure..*Preferred Qualifications:* + Experience working within the Salesforce architecture, and especially Tableau CRM (previously known as Einstein Analytics) + Understanding of object relationships, reporting, filtering, and data visualizations + Certified Salesforce Administrator (ADMIN201), Certified Tableau CRM and Einstein Discovery Consultant, or other Salesforce certifications + Experience working with Scripting languages and Web Architecture Principles.*Accommodations* If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form () ..*Posting Statement* At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com () or Salesforce.org . Salesforce welcomes all. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. 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Reference: 1320647253

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