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Customer Success Manager

Opus Recruitment Solutions Ltd

Posted on Sep 14, 2021 by Opus Recruitment Solutions Ltd

Not Specified, PR
IT
Immediate Start
$120k - $130k Annual
Full-Time


Customer Success Manager | US | Remote Working | Integration/Automation Software Vendor

I am looking for a Customer Success Manager - Commercial/Enterprise/Channel Partners. In this role, you will be working with customers to ensure the success and adoption of their Intelligent Automation Platform.
They have a positive, diverse, and collaborative culture! They have also been recognized amongst the Top 47 Enterprise Start-Ups to Bet Your Career On in 2020 , the Hottest 13 Productivity Software Start-Ups to Watch in 2020! by Business Insider!

Responsibilities:

  • Develop and maintain strategic business relationships with customers to drive adoption and expansion in upselling and cross selling

  • Provide technical product expertise.

  • Be the expert in deployment models and governance structures and share best practices from a business and technical perspective

  • Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.

  • Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups

  • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution



Requirements:

  • BS or equivalent education

  • 5+ years of experience in consulting, customer success management or technical account management. Prior experience as an Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS is preferred

  • Experience in Integration and/or Business Automation.

  • Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations

  • Impressive track record of high customer retention and growth

  • Strong sense of customer empathy and customer-centrism

  • Strong problem solving and analytical thinking

  • Prior Experience in Digital Transformation is preferred



Benefits:

  • Supportive, collaborative, international team environment that supports remote employees

  • Long-term prospects for a professional career in a high growth company

  • Flexible Work culture

  • Best in class technology tools to empower you to do your best work

  • Support for professional development and continuous learning

  • Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue

  • Company-sponsored team-bonding activities and team celebrations

  • Stock Options at one of Silicon Valley's fastest growing Start-Ups

  • Health benefits: Medical, dental, vision for you and family

  • Company-paid life insurance and short/long-term disability insurance



What to do next?
If this role aligns with what you are looking for in your next venture, please get in touch by applying via the link or sending an up-to-date resume to (see below)

Customer Success Manager | US | Remote Working | Integration/Automation Software Vendor

Reference: 1320640953

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