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Junior IT Support Engineer

CV-Library

Posted on Sep 13, 2021 by CV-Library

Croydon, Greater London, United Kingdom
IT
Immediate Start
£20k - £25k Annual
Full-Time
Junior IT Support Engineer role suited to an individual who can demonstrate excellent customer service skills, prioritise their workload and manage tasks to fulfil support requests as part of a dedicated team. This IT team provide support to over 200 internal employees and are responsible for developing, installing and maintaining a range of services to support business systems and processes.

We would like to hear from suitable candidates with some commercial experience in a similar role.

The successful IT Support Engineer will be able to demonstrate keen problem-solving skills and have excellent attention to detail. A can-do and positive attitude is essential.

IT Support Engineer Responsibilities

Providing telephone, email and desk side support on a wide range of requests
Setup and bespoke configuration of desktops, laptops and other devices
Creation and management of support tickets
Support of audio visual and video conference systems
Providing familiarisation sessions with new recruits on use of systems and procedures
IT Support Engineer minimum Requirements

Relevant experience in an IT Support role and in the management of support tickets
A passion for customer service and the desire to work effectively as part of a small team
Aptitude to learn and apply attention to detail within defined processes and procedures
Good interpersonal, communication, time planning and organisational skills
Experience of supporting Windows, Office365, Active Directory

Reference: 214640456

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