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IT Support Engineer - Field Technician - HW-SW Support

Apollo Solutions

Posted on Sep 10, 2021 by Apollo Solutions

Not Specified, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


A successful and steadily expanding Consultancy business with operations in Switzerland and other EU countries are seeking an experienced IT Support Engineer to join their growing firm. This is a permanent role in Hägendorf and is paying up to CHF75,000 + bonus and benefits


Key responsibilities:



  • Supporting users at the customer's site - technical field support

  • Onsite support in the hosting/network area (cooperation with remote team)

  • Ensuring smooth IT operations (LAN, WLAN, Internet, e-mail, VPN, telephone, printer, etc.)

  • Analysis, troubleshooting and documentation in the ticketing system

  • Delivery and connection of the HW as well as instruction of the users (HW, Windows)

  • Documentation and further development of processes


Key Requirements:



  • Strong understanding of Information Technology; trends, products and solutions

  • Previous IT Service Desk/Desktop Support experience

  • Customer focused with a passion and drive for customer satisfaction and delivering business values

  • Solid problem solving and analytical skills

  • Ability to work independently as well as willing to follow directions and best practices

  • Great communication and interpersonal skills

  • Good team player with planning and organizing skills

  • ITIL certification is an advantage

  • Full work proficiency in German language (at least C1), fluent in English


We offer:



  • Competitive salary and various benefits

  • Minimum 5 weeks of vacation

  • Paid sick days

  • Broad range of activities, tasks, and projects

  • Flexible working conditions

  • Meal vouchers

  • Vouchers (B-day voucher, wedding, and new born surprise)

  • Contributions to wellness programs (multisport card)

  • Fishing for Friends program - our referral program

  • Further development and professional advancement

  • Friendly and international working environment

  • Company-sponsored events


This is a great opportunity to work in a company with a global presence in a team of very high-calibre professionals.


If you feel you have the relevant experience and would like to put yourself forward for this role, then please apply now.




Reference: 1316723618

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