Service Designer (User-centred design) - Home Working

Jumar Solutions Ltd

Posted on Sep 9, 2021 by Jumar Solutions Ltd

Home Based, United Kingdom
10 Oct 2021
£45k - £50k Annual

Midweight Service Designer
Permanent - Full-time
Location: Remote/London

An accomplished Service Designer is required to be be responsible for delivering against a multi-disciplinary approach to designing and launching products, services and businesses.

The service design team consists of people with a background in design, complex digital transformation, organisation change and design, strategy and business analysis.

Our client likes hybrid designers who span multiple areas of service design, often with particular strength in one or two of these areas, and especially those who have been a part of teams who have launched services to market, or who have worked on services in-market. They're flexible about what your experience is and appreciate that at this level you will still be exploring and building up your core set of skills.


  • Support the delivery of complex service and product design projects

  • Work within multi-disciplinary teams to design, prototype and build multi-channel services

  • Deliver quality design work and inspire the client towards these standards

  • Design and facilitate research and insight programmes

  • Facilitate experiments and design sprints

  • Create detailed user journeys and service blueprints that could scale

  • Understand supporting systems and organisational structures

  • Design new services from scratch

  • Collaborate with clients to successfully influence long-lasting change

  • Take an active interest in our service design Community of Practice and industry and regularly share your work and ideas with the broader team and community

As a Midweight, you are given the space to learn and explore different areas of expertise while contributing to the success of a team and project. You will play a hands-on role in the delivery of project activities and deliverables, eg workshops, presentations and feedback sessions, and your outputs will also include high quality work for your given practice with support and guidance from more senior practitioners. Throughout this you will build strong working relationships with clients and your teams, and contribute to creating a supportive, caring and fun team environment and culture. You will also identify ways to work on your personal development and actively participate in your Community of Practice and efforts across the studio.

Ideal experience:

  • Experience of getting involved in multiple stages of the product and service design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs

  • Experience of service design work that goes beyond the strategy and includes piloting and taking services live would be nice to have

  • A strong understanding of user-centred design

  • Some experience of facilitating workshops, design sprints and ideation sessions

  • A focus on process and proof. Testing and iterating must be an inherent part of your approach

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location. Remote working is available as a hybrid model.

Your remuneration package will include flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.


  • Single health cover

  • Group income protection

  • 6% pension

  • 25 days holiday

If you are interested in being considered, please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion.

Reference: 1315400031

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