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Health Case investigator-onsite phone work-29hrs week

ESG Consulting

Posted on Sep 9, 2021 by ESG Consulting

Atlanta, GA 30301
Immediate Start
Annual Salary

Atlanta Public Schools need 20 Case Investigators to support the Comprehensive Health Services Department to perform infectious disease case investigations..*no more than 29hrs of work a week permitted.* The encumbent will be trained to assist with school district case investigations, contact notifications, and case management for individuals diagnosed with an infectious disease or identified as having close contact to a confirmed infectious disease. The primary role of the investigator will be to call and send relevant public health guidance to every person diagnosed with an infectious disease, gather their contacts, and proceed to call every close contact in APS. These efforts align with Public Health crisis protocol to control the spread of infectious disease in Georgia and promote a safe and healthy school district.



Bachelor's degree in public health, nursing, social work, sciences, or a closely related field required


Unrestricted Registered Nurse Licensed in the State of Georgia preferred


Experience in public health, epidemiology, case investigation, social work, nursing, or health education is preferred


Proficient phone skills

Ability to exhibit a professional, positive attitude and work ethic

Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

Knowledge of case investigation, testing, and contact notification processes in the context of a pandemic, medical crisis situation and a school environment

Ability to meet deadlines

Ability to show empathy to distressed individuals

Excellent organizational and communication skills

Ability to speak, read, and write English; with strong verbal and written communication skills

Ability to think critically and use sound judgment

Ability to handle confidential information with discretion and professionalism

Proficiency with computers and Microsoft office 365 applications

Ability to learn and master Student Information Software such as Infinite Campus and APS Data Reporting platform

Ability to work evenings and weekends


Contacts and interviews, via the telephone, employees who have self-reported confirmed cases according to established protocol; provides instructions, gathers facts, collects symptom information and inputs data into the reporting platform.

Provides instructions for isolation, identifies close contacts, and answers questions.

Follows all scripts, policies, and procedures provided by APS Health Services department which align with Public Health guidance.

Complies with APS procedures and training regarding personal information, privacy, confidentiality, FERPA, and HIPPA.

Identifies close contacts of investigated cases, inputs data into the reporting platform, and notifies identified close contacts of potential exposure.

Responds to questions and provides information/recommendations regarding isolation and quarantine.

Communicates with individuals who are involved with cases in a professional and empathetic manner.

Consults with Health Services leadership, school nurses, district administrators, and data teams, as needed and if necessary, refers cases to local support resources.

Exhibits critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary.

Performs additional emergency response-related activities, as required, to include weekends and other nontraditional work hours.

Required to have prompt, regular attendance in-person or virtually and be available to work on-site, in-person during regular business hours, and as needed

Performs other duties as assigned by an appropriate administrator or their representative


The Physical Abilities and Other Conditions of Continued Employment listed in this section are representative of but are not intended to provide an exhaustive list of Physical Abilities and Other Conditions of Continued Employment which may be required of positions in this class. Atlanta Public Schools encourages persons with disabilities who are interested in employment in this class and need a reasonable accommodation of those disabilities to contact the Human Resources Department for further information.

Vision: Ability to read small print and view a computer screen for prolonged periods.

Hearing: Ability to tolerate exposure to noisy conditions

Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer.

Upper Body Mobility: Ability to use hands to grasp and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.

Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 15 or more pounds on a frequent basis.

Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors.

Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress

Additional Work Conditions & Physical Abilities: N/A

Estimated Duration

08/27/2021 - 12/31/2021


Health, Dental, Vision, 401K


ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.

Founded in 1986, ESG offers more than 32 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara.

ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".

Reference: 1315392860

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