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Junior Customer Value Management Analyst

NES IT

Posted on Sep 9, 2021 by NES IT

Dublin, Ireland
IT
17 Oct 2021
Annual Salary
Contract/Project


Junior Customer Value Management Analyst - 12 Months Contract - Dublin

The role will be a mix of on site and remote

Junior Customer Value Management Analyst Essentials: - Knowledge of SAP Marketing Cloud preferable, or other Campaign CRM tool ex. UNICA, Adobe, Salesforce. Minimum of 2 years experience in campaign analyst role, preferably dealing with large number of campaign lead lists. Experience working with multiple data sources. Know of customer profiling and database management.

Scope of Work Purpose & Context

This role will support Residential Customer Value management across retention BTL campaigns is to build, implement, track, analyse, evaluate performance Vs KPIs and develop recommendations to improve and develop campaigns.

Junior Customer Value Management Analyst Key Tasks & Responsibilities

Customer Retention & Campaign Management

  • Manage the daily and Weekly campaigns for churn activity

  • Create targeted retention campaigns - build segmentation targets for campaigns and input into campaign design to ensure most effective structure for campaign evaluation and assist in post campaign analysis

  • Work closely with products, sales & marketing teams to manage campaigns

  • Work closely with Marketing Insight and Analysis team and Channels to utilise all customer data to inform interactions, segmentation and create campaigns

  • Monitor campaign performance and analyse how we can potentially improve this performance

  • Support team on management of Winback campaigns

  • Work closely with BI&IT, SAP, Marketing. Ensure compliance of all campaigns are in line with GDPR regulation and data protection in the most efficient way

  • Manage end to end campaigns to send emails, lead lists, SMSs via SAP Marketing Cloud,


Junior Customer Value Management Analyst Qualifications/experience


  • Knowledge of SAP Marketing Cloud preferable, or other Campaign CRM tool ex. UNICA, Adobe, Salesforce

  • Have minimum 2 years experience in campaign analyst role, preferably dealing with large number of campaign lead lists

  • Experience working with multiple data sources

  • Know of customer profiling and database management

  • Strong knowledge and comprehension of technology and data management techniques used in the process of collecting, storing and retrieving data

  • Excellent knowledge of GDPR legislation and principles

  • Expert proficiency with MS Excel

  • Strong analytical and interpretive skills

  • Excellent interpersonal skills, with an emphasis on collaborative working


Candidates must be eligible to work in Dublin

Junior Customer Value Management Analyst - 12 Months Contract - Dublin

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

Reference: 1315380765

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