Posted on Sep 9, 2021 by CV-Library
Account Manager / Account Executive - Packaging
Company: A leading packaging and labels manufacturer.
Role: To administer jobs and carry out sales order processing activities and sales activities, so as to maintain, develop and maximise sales of self-adhesive label & flexible packaging products for major accounts. Operating in accordance with agreed operating & procedures documentation in order to provide an optimum level of customer service to clients.
Responsible for looking after account and/or projects from initial concept to completion whilst ensuring an exceptional client service.
* Serves as a day-to-day contact
* Participate in meetings with existing clients and internal teams
* Ensures high quality standards in all client deliverables
* Coordinate client-specific projects throughout the lifecycle
* Plan, execute and support process activities to the customers agreed timescales by liaising with internal production management
* Managing projects from initial concept to completion, on time and budget
* Provide an exceptional customer experience, ensuring all KPI's are met
* Assume full responsibility for all activity for your projects, plan appropriately, consult cross functionally and inform stakeholders to ensure alignment and management of expectations
* Respond to and follow up sales orders/potential requirements using appropriate methods i.e. verbally, telephone, email, fax and Tharstern.
* Attend external customer meetings, customer press passes and internal meetings with other company functions necessary to perform duties and aid business development
* Process customer quotations in a courteous, efficient and timely manner
* Attend production planning meetings on a daily basis with the production planning team in order to review current workflow
* Proven account / project management experience within packaging and labels - ideally manufacturing
* Excellent client-facing and internal communication skills
* Excellent written and verbal communication skills
* Solid organisational skills including attention to detail and multitasking skills
* Computer literate - MS Outlook, Excel, Word, PowerPoint.
* Team collaboration skills
Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.
Key words; account manager / project manager / customer service executive / customer service representative / customer service / client services / labels / packaging / print / graphics / CSR / account executive / project executive
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