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Programme Manager

CV-Library

Posted on Sep 8, 2021 by CV-Library

Nottingham, Nottinghamshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

The CONNECT Senior Programme Manager will be responsible for the successful delivery of a significant CONNECT Programme's, managing and improving the P&L including change and ensuring the success of the Programme.

This will include the management and control of all activities within the Programme as follows:

* Core Development Plan,

* Improvement and Enhancement Plan,

* Innovation Sub-Programme,

* Force Implementation Plans,

* Service Improvement Plan

* Service Delivery

* The Programme Director has a senior leadership role within the Safety business.

* The reporting line will be to the Operations Director.

The Programme Manager will be responsible for the success of the Programme both internally, in terms of the highest level of profitability commensurate with optimal client satisfaction within the operating framework defined by the contract. The main responsibilities of the role are as follows:

Stakeholder Management

Build strong relationships with:

Forces Senior Stakeholders

Internal resource line managers within the Safety business

Internal resource line managers within the central IR function

Internal commercial and finance resources as they apply to the client

P&L Management

Plan the budget and integrate this into CONNECT strategic planning process

Reforecast the programme revenue, COS, COD, Billing and Cash Collection in accordance with the NEC processes, seeking to meet or exceed the budget / forecast commitments

Ensure that Billing expectations and the forward schedule of payments are agreed with the appropriate AMO responsible staff and meet the forecast

Ensure that changes to billing and cash collection are managed internally and externally

Monitor the Change Control process, maximising the opportunities for P&L enhancement and improvements in the CONNECT product as well as customer satisfaction.

Contract Management

Manage, in conjunction with internal commercial and executive support, any contractual issues that arise, negotiating to minimise impact on the overall programme and to lead to improved relationships when possible, seeking to develop fair outcomes on a win-win basis.

Change Management

Seek and management control with the programme that are sympathetic to the CONNECT platform, Provide commercial and value based leadership in negotiating appropriate charges and commercial terms.

Protect NEC commercial position appropriately and ensure the right Governance processes are in place for review and sign off,

Programme Leadership

Lead the programme level oversight of the following programme components:
Create the NEC report to the monthly Management Board
Create the NEC Report to the monthly Business Design Authority
Approve the monthly Service Management Report
Co-ordinate the creation, with the support of other internal colleagues of the MPRB report and the individual project report packs
Create the report to the NEC Board in line with NEC processes

Co-ordinate the creation, with the support of other internal colleagues of the team brief report

Lead and support the governance of the progamme through:

Maintain awareness of software delivery issues in relation to roadmap items or change control and take any decisions needed to minimise the impact on the programme.

Lead the programme level oversight of service management, particularly Major Incident Management

Monitor service delivery activities to ensure that these are optimised for client and are being given appropriate priority

Maintain awareness of any issues that arise in terms of service delivery and act as a point of escalation in terms of both client communication and technical decision making.

Attend any Major Incident calls and ensure that all areas of diagnosis are being reviewed and assessed and take any technical decisions to restore service

Alert and brief internally on any issues likely to be escalated to executive level by the client.

Approve all Major Incident Reports

Periodically review support backlogs (including both incident and problem backlogs) and ensure that these are being managed effectively

Periodically review all design and service management documentation processes and ensure that these are being updated and maintained.

Periodically review the monitoring and alerting strategy and processes and ensure that these are optimised.

Periodically review all BCDR processes to ensure that these are optimised

Provide leadership and advice to senior stakeholders in the AMO and Forces regarding force go live implementation timelines to optimise the success of the programme.

Ensure high visibility to the Force stakeholders during any critical deployment activities and particularly during cutover decision making activities and Hypercare periods related to force go lives.

Support the maintenance of morale in the virtual team through engagement with individuals and clear and frequent updates in relation to progress and prioritisation of tasks.

Support the Pre-sales activity for CONNECT through ensuring is the best possible reference and providing appropriate support to delivery, implementation and service management discussions with prospective clients


Reference: 214611845

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