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Technical Support Engineer - Automations

Disys Technical and Consulting Kft

Posted on Sep 8, 2021 by Disys Technical and Consulting Kft

London, United Kingdom
Immediate Start
Annual Salary

We seek a Technical Support Engineer - Automations to join our Embedded team supporting our client workflow automation platform market leader located in West London.

What you get to do in this role:

Providing support to users/administrators of the platform. Supporting and contributing to the growth of best practices for the delivery of support services

Understanding the platform, Cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations

Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in the queue with little or no supervision

Engaging with the cross-functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution

This includes being the last point of escalation within the customer support department and mentoring junior team members in the various technologies


In order to be successful in this role, we need someone who has:

  • Demonstrated ability to troubleshoot the most difficult technical issues
  • Ability to comprehend, modify Server Side object-oriented JavaScript, Unix Shell Scripting and Windows Scripting, and Powershell
  • Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects, and execution of SUDO Policies
  • Remote administration via SSH, SNMP, WMI, PowerShell
  • Exposure to network monitoring connectors such as SCOM, Solarwinds, etc.
  • Understanding of SNMP traps and MIBs/OIDs
  • Ability to understand and modify XML, JSON, Regular Expressions (RegEx)
  • Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST
  • Experience with troubleshooting tools such as Wireshark, Traceroute
  • Solid understanding of object-oriented programming skills (Java strongly preferred)
  • Good understanding of database concepts.
  • A fundamental understanding of ITSM, CMDB, and ITIL business process
  • Strong troubleshooting/root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be proficient with analysing log files and standard debugging concept
  • Experience providing web development support is highly desirable
  • Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management
  • Excellent communication skills (verbal and written)

Preferred Skills (Great to have)

  • Previous experience working with the A workflow automation platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
  • Understanding of JavaScript
  • Familiarity with Eclipse IDE
  • Previous experience in software development(or) software consulting
  • Experience supporting and troubleshooting E-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
  • Experience providing SaaS support is desirable
  • Education:
  • Must have a bachelor's degree in Computer Science or related field experience
  • 5+ years providing customer-facing technical support (Web-based products or E-commerce preferred)
  • Candidates will lesser experience will be considered for appropriate roles

Reference: 1313781510

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