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Technical Support Engineer - Performance

Disys Technical and Consulting Kft

Posted on Sep 8, 2021 by Disys Technical and Consulting Kft

London, United Kingdom
Immediate Start
Annual Salary

We seek a Technical Support Engineer - Performance to join our Embedded team supporting our client, a workflow automation platform market leader located in West London.

You as the ideal candidate you will be a Customer Advocate providing support to users/administrators of their platform contributing to the growth of best practices for the delivery of support services.

  • You will understand the platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
  • Manage and resolve all issues.
  • Experience assessing, troubleshooting, resolving, and providing root cause analysis for product issues.
  • Manage customers' expectations and experiences in a way that results in high customer satisfaction.
  • Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
  • Opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers. Share and deliver knowledge sessions with peers globally.
  • Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
  • Help in the development and mentoring of team members in various technologies.
  • Suggest and implement improvements to internal processes.
  • Work on technical and non-technical projects.
  • Communicate with customers and our teams through case, phone, and other electronic methods.
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
  • Maintain impeccable case hygiene and customer-related files and records.
  • Participate in the weekend support on-call rotation.


  • Bachelor's in Computer Science (or related technical degree) or 4+ years of related experience within technical support or software coding environment
  • Must have experience implementing, maintaining, or supporting one (or more) of the following:
  • Demonstrated ability to troubleshoot the most difficult technical issues in time-critical situations
  • Experience diagnosing performance-related issues.
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanor when handling complex user issues
  • Working knowledge of the components in a web applications stack
  • Solid background in Linux, UNIX, or other OS
  • Strong experience working with dynamic HTML components: AJAX, Java/JavaScript, CSS, XML, HTML, XHTML
  • Experience and understanding of Object-Oriented Design
  • Experience with relational databases such as MySQL, Oracle
  • Ability to read, analyze Application & Database logs
  • Strong experience working in Java or similar Back End programming language
  • Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
  • Ability to work with high-value customer administrators and developers
  • Excellent time management skills
  • Personal commitment to quality and customer service

Must have experience in working with one (or more) of the following technologies/languages:

  • Working knowledge of the components in a web applications stack.
  • Scripting languages (eg JavaScript, Python, Perl, Unix Shell, Windows Shell).
  • Education:
  • Experience providing SaaS support
  • Experience working with a workflow Automation Platform
  • A fundamental understanding of ITSM or ITIL framework
  • Experience diagnosing network-related issues.
  • Experience using tools like Splunk, Elk, and handling Network Devices & Load Balancers

Reference: 1313781395

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