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Application Support - Electronic Trading - Perm

Posted on Sep 8, 2021 by McCabe & Barton

Not Specified, United Kingdom
IT
Immediate Start
£90k - £90k Annual
Full-Time


Our client is a provider of electronic trading solutions, who are looking for someone who can support traders with their proprietary order routing systems, including smart order routing, algo routing, compliance tools, and risk monitoring. The right candidate should possess excellent communications skills, an understanding of the EU financial markets, and demonstrate the aptitude to quickly become an integral member of the support team. The candidate will be handling calls and emails from institutional customers, broker dealer clients and routing partners.

Responsibilities:

  • Maintain a high level of service for all clients
  • Handle inbound client requests by telephone and email
  • Troubleshoot complex order routing questions and issues
  • Process service requests for new installations
  • Diagnose and resolve technical issues
  • Recognize areas of improvement in the support cycle
  • Provide feedback on levels of client satisfaction and recommendations to improve products and procedures
  • Act as Lead Client Services members
  • Maintain external relationships with counterparts at brokers, vendors, and clearing firms
  • Work on special projects as assigned

  • Analyze and respond to client technical inquiries on FIX integration and when necessary, production incidents

  • Contribute to and review technical specifications relating to the FIX technologies, including documents used by customers for purposes of integration and testing
  • Contribute to and review technical specifications relating to the FIX, including documents used by customers for purposes of integration and testing
  • Perform and maintain automated functional and regression testing on all internally-developed applications to certify them for production implementation
  • Review business and functional requirements in order to produce a change-management and test strategy
  • Report and manage software issues and test activities throughout the software development life cycle

Qualifications

  • Bachelor's Degree in Business, Finance, or Computer Science preferred, equivalent experience would be considered
  • Prior experience in trading or trade support environment a must
  • Knowledge of financial markets and technology a must
  • Ability to work under pressure in a fast-paced environment
  • Strong computer skills and excellent organizational skills
  • 3-5 years' experience and demonstrated mastery in FIX protocol
  • Must be knowledgeable with Windows & Linux OS platforms, command line, a must
  • Knowledge of SQL a plus
  • Candidate must have outstanding verbal and written communication skills, and demonstrate command in prioritization and reporting project status
  • Self-motivated, able to work and excel autonomously on job responsibilities
  • Desire to define and execute new, repeatable business processes



Reference: 1313761960

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