Posted on Sep 8, 2021 by Comotion Consulting Limited
Emrit.io is a software company poised to make a huge impact on the coming blockchain revolution. Emrit's innovative and cutting edge software platform enables everyone, from our hardware OEM partners to the satisfied end users, maximise the earnings from their IOT Edge blockchain Gateways
Responsible for acting as a liaison between Emrit hosts and Emrit. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
- Resolve customer complaints via email, Discord, or social media.
- Ascertain problem or reason for help.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information and FAQs.
- Take payment information and other pertinent information such as wallet addresses and personal information.
- Place or cancel orders.
- Act as the company representative to our community.
- Suggest solutions when a product has issues.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Upsell products and services.
- Work with Success manager to ensure proper customer service is being delivered.
- Close out or open email records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
Set up alerts to get notified of new vacancies.