This Job Vacancy has Expired!

Customer Support

Posted on Sep 8, 2021 by Comotion Consulting Limited

Not Specified, PR
Customer Service
Immediate Start
$30k - $40k Annual
Full-Time


Company Introduction

Emrit.io is a software company poised to make a huge impact on the coming blockchain revolution. Emrit's innovative and cutting edge software platform enables everyone, from our hardware OEM partners to the satisfied end users, maximise the earnings from their IOT Edge blockchain Gateways

Job Summary

Responsible for acting as a liaison between Emrit hosts and Emrit. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary Responsibilities

  • Resolve customer complaints via email, Discord, or social media.
  • Ascertain problem or reason for help.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information and FAQs.
  • Take payment information and other pertinent information such as wallet addresses and personal information.
  • Place or cancel orders.
  • Act as the company representative to our community.
  • Suggest solutions when a product has issues.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Upsell products and services.
  • Work with Success manager to ensure proper customer service is being delivered.
  • Close out or open email records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.



Reference: 1313535501

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