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Documentum Specialists (Remote)

Source Technology

Posted on Sep 8, 2021 by Source Technology

Not Specified, Switzerland
Immediate Start
Annual Salary

We are looking to build a team of remote/nearshore Documentum Support specialists on behalf of a global Life Sciences client.

Documentum/D2LS Requirement JD

  • Strong experience working on validated systems (CSV process)

  • Good experience in ITIL process, more specific to LifeSciences domain

  • Excellent Communications skills

  • Manage tickets and tickets queues appropriately

  • Ensure tickets are resolved within SLA

  • Maintain and continual update of the Knowledge Management system for all the issues as on when resolved.

  • Coordinate and work directly with the internal teams (Infrastructure, Database, BI and Platform) and Product Vendor (OpenText) and any external team during incident and problem resolution, follow up till closure.

  • Interface with delivery groups to ensure complex problems are being worked appropriately and escalate incidents to Vendors

  • Perform Root cause analysis for the incidents as part of preventive maintenance.

  • Monitor, track, and report on service level performance (Availability, Reliability, Performance and Change Management)

  • Monitoring the effectiveness of error control and make recommendations to improve it

  • Monitor the performance against the agreed service operating level objectives and SLA

Technical Skills -

  • Strong skills on administration and configuration of: WebTop, D2, D2LS (R&D, SSV modules), xPlore, CTS, RPS, PRM

  • Strong knowledge on WDK customizations, D2LS object model, Workflow & Lifecycles, DQL, security related, external Widgets, DFS

  • Strong experience working on validated systems (CSV process)

Language Skills - English (Oral and written proficiency)

Reference: 1313498393

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