IT Service desk analyst
Posted on Sep 7, 2021 by WDS Global Limited
Job Title: IT Service desk Analyst
Location: Jarrow - Newcastle Northumberland
Job type: Permanent Full time
Salary: £18 - 20k pa
My client a global Manufacturer and distributor of Vital component parts are currently looking for a Service desk Analyst to work in their IT department in their super cool office in Jarrow.
The position would suit someone with 1 - 2 years experience but is keen to learn and grow with the company.
Providing first level support through taking calls and handling the resulting
incidents or Service Requests, using the incident management and request
fulfilment processes, in line with Service Desk objectives.
Act as a single point of contact for users regarding IT issues and queries.
Receiving, logging and managing tickets via the Manage Engine Tool.
Maintaining an Asset Database and tracking changes
1st and 2nd line support - troubleshooting of IT issues
Escalate breached calls and high priority incidents
Log all calls in the Service Desk Call Logging system
Be active in shift left activities to the service desk
Working with multiple teams and ITOC SME/ technical specialist to review alerts
Set up alerts to get notified of new vacancies.
£18k - £22k Annual
£22k - £25k Annual
£20k - £28k Annual
£23.5k - £30k Annual