Contact Centre Advisor - Arden, Herefordshire & Worcestershire DESP
Posted on Sep 3, 2021 by CV-Library
We provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients
Communications / Telephony focused - though general IT skills will also be called upon.
·Problem solving skills called on to triage and help resolve any complications
Can work as part of a delivery team, or work individually
· Ensuring excellent customer services by taking all inbound calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening.
·Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received