This Job Vacancy has Expired!

Desktop Support Technician

EXCIS COMPLIANCE LTD

Posted on Sep 3, 2021 by EXCIS COMPLIANCE LTD

Dungarvan, Waterford, Ireland
IT
Immediate Start
Annual Salary
Full-Time


  • Responding to client support requests.

  • Contacting clients to find out the nature of the problem.

  • Traveling to the client's location or connecting via remote link.

  • Troubleshooting hardware and software issues.

  • Installing and maintaining hardware and computer peripherals.

  • Installing and upgrading operating systems and computer software.

  • Troubleshooting networking and connection issues.

  • Advising on software or hardware upgrades.

  • Providing basic training on computer operation and management.

  • Completing job reports and ordering supplies.

 

Requirements




    • Bachelor's degree in Computer Science or Information Technology.
    • Proven work experience as Desktop Support Engineer or Support Technician.
    • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
    • Knowledge of popular operating systems, software applications, and remote connection systems.
    • Ability to solve complex hardware and software issues.
    • Ability to travel and work after hours when necessary.
    • Excellent interpersonal skills.
    • Good written and verbal communication skills.

    • Work with Third Party Vendors to remediate complex AV issues as needed.
    • Provide timely communication on issue status and resolution.
    • Maintain ticket updates for all reported incidents.
    • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.



    Reference: 1308788195

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