Junior Desktop Engineer
Posted on Sep 3, 2021 by J & C Associates Ltd
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a "Junior Desktop Engineer"- Telford for one of their Public Sector Clients.
- IR35: This role is inside of IR35
- Contract duration: 06 months
Provide technical support to our customers and projects in relation to APS Services on the Client Account.
The role will be a junior technical Support Engineer within APS working on the Client Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues. End user interaction and from time to time travelling to other sites to support Capgemini resources on the account. Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications.
Job tasks and responsibilities:
Provide Desktop Support within Capgemini.
Fault identification and resolution of incidents/requests within contracted SLA targets
Identifying the impact of technical changes on operational service
Mobile solution support (Phones and Laptops)
Software implementation and hardware installation
Assisting with Stores tasks when required
Developing and implementing service improvements
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table and assiting end users with technical issues
Windows 10 and MacOS
Microsoft Office 2016 O365
TCP/IP, DNS, WINS based network principles
Hardware - Desktops, Laptops and Printers
Various software products, applications and services
WiFi Access Points
Meeting room technology - Touchscreen TVs, OWL meeting room devices and Crestron Sound bars
Experienced support analyst.
Knowledge of Windows 10 and MacOS. Good understanding of Microsoft Office 2016 and O365.
Hardware Familiarity (Desktop, Laptop, Printers) experience of PC Hardware maintenance and infrastructure awareness.
Understanding of Remote Control skills ( MSTeams, Remote Desktop, Skype)
Knowledge of Assyst, ServiceNow Management tools
Knowledge of Mobility Solutions (3G, Wireless)
Active Directory Awareness
Knowledge of basic network principles
Knowledge of Apple devices (MacBooks and iPads)
Customer focused in the delivery of service. Good customer facing skills with the ability to organise and manage your time effectively.
Analytical and methodical approach to problem solving
Must be self-driven and have the ability to use initiative and tenacity to resolve issues
Good interpersonal skills and communication skills in verbal and written English
Able to work with minimum supervision
Able to perform under pressure and meet tight deadlines
Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA