This Job Vacancy has Expired!

Genesys Technician

Skillbase Group Ltd

Posted on Sep 2, 2021 by Skillbase Group Ltd

Not Specified, Belgium
Immediate Start
Annual Salary

Genesys Technician

We have an immediate contract opportunity for a Genesys Technician who can lead Contact Center transformation projects delivering the CX in a contact centre environment, vendor product knowledge essential.

* Expert level contact center understanding
* Expert level knowledge of Genesys Cloud & Genesys Engage
* Hand on experience with CRM (Salesforce, SAP) integration to Genesys Cloud and AW365
* Very good understanding of voice and chat bots solution (google, amazon), analytics (Verint)
* Vonage API knowledge
* Additional CX vendor knowledge would be nice to have (eg NiceIn Contact, Cisco etc..)

More details upon application

This is a remote working role but need to be based in Europe.

Reference: 1306774576

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