Posted on Sep 2, 2021 by RM IT Professional Resources AG
Solution Architect vacancy for a globally operating Zurich based company in the technological sector.
- 7+ years of experience as Business Analyst or Solution Architect working Computer Telephony Integration (CTI) solutions
- Practice in designing contact center architecture
- Expertise with Automatic Call Distribution, Intelligent Networking, Call Recorders as well as with Voice Encryption methodologies and types
- Proficiency in working with Public Switched Telephone Networks and Private Automatic Branch Exchange
- Knowhow of VoIP Fundamentals along with network expertise including LAN and WAN
- Familiarity with cloud based call center solutions as well as with Salesforce
- Strong skills in collaboration with different business team across the world, external suppliers and development teams across different time zones
- Languages: English, fluent in written and spoken
- Leading the overall solution design of various CTI solutions, focusing on integration with a Salesforce platform
- Acting as Subject Matter Expert and contributing to technical as well as functional design
- Supporting Business Owners with business requirements and performing business analysis including outlining problems, opportunities and solutions to back decisions for new or changed CTI solutions
- Gathering, documenting and reviewing business requirements while providing a good understanding of product and business owner needs, transparency and continual engagement
- Defining solutions fulfilling customer requirements by understanding the customer journey and business value realisation
- Ensuring quality documentation of functional specifications with high level design and technical design documentation
- Assisting with testing activities including UAT as well as sharing solution design principles and architecture with business stakeholders
- Driving continuous development and innovation of the solution to enable increased solution value realisation while ensuring leverage of best practices
Location: Zurich, Switzerland
Does this Spark your interest? Then take the next step by sending us your CV and a contact telephone number on which you are reachable during working hours.
Going the Extra Mile.
As a preferred recruitment agency for Swiss banks, international insurances, finance service providers, software and pharma companies, we acquire exciting positions since 1998 in Zurich, Bern, Basel and other regions in Switzerland every day.
Due to work permit restrictions we unfortunately can only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.
New to Switzerland? In case of a successful placement, we support you with:
- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more
Thank you for your interest. By applying, you give us the permission to internally store and process your data for the application process. We strictly comply with the applicable data protection laws.
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