Application Support Engineer - Zug, Switzerland
Posted on Sep 1, 2021 by Coba IT Consultants Ltd
Are you an ambitious, driven Application Support Engineer looking to join a progressive, fast-moving, successful multi-national company?
We are looking for someone to support existing solutions, assist with the implementation of application capabilities, web site systems and on general software maintenance and regular software upgrades. You will be part of our website support team and help coordinate development, manage the deployment life cycle (hands-on) and support the applications generally. The scope also includes various other applications for our Tax department.
The ideal candidate will have experience with the following technologies.
Web application support (Tomcat/PostgreSQL/Linux).
Scripting (Linux, PostgreSQL, PL/SQL, MS SQL).
Integration technologies (REST).
CD/CI (Jenkins and Git based).
General Windows/Operating System.
Docker, Kubernetes and related technologies (nice to have, but no must)
Taking ownership of technical support issues and seeing them through to resolution (Jira, Confluence).
Working with product manager, site administrators and business users to identify issues and elicit supporting information as needed.
Working with both QA and vendor technical support teams to reproduce the issue and resolve it.
Communicating with users or the product team throughout the process.
Documenting system architecture and tools
A minimum of 3 years of experience in delivering software solutions, consulting or supporting the related technologies as listed within this job description.
A degree in Engineering, Computer Science or Information Technology (or equivalent).
Fluent written and spoken English