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Head of IT Operations

LTS Resourcing

Posted on Aug 26, 2021 by LTS Resourcing

London, United Kingdom
Immediate Start
£85k - £100k Annual

Are you an IT Operations Lead seeking an opportunity to deliver a technology strategy to reshape and skill an operational technology team embarking on redesigning key business services to support the new landscape?

Our client who are a market leader within their sector are seeking to recruit a Head of IT Operations to play a key part within their IT department and positively influence a technology wide refresh agenda.

Key responsibilities but not limited to:

  • To own the enterprise solutions, networks and infrastructure to support the business and optimising security, performance and capacity for new SaaS solutions and for future business growth
  • To always be committed to keeping customer, supplier, colleague and commercial data safe and secure; to mitigate risk through technology; and to maintain legal and compliant systems and processes throughout the business
  • To work with the Business to understand their support needs and to implement the most cost effective way to balance service expectation and costs utilising both internal and external providers and selecting new technologies which help to reduce the burden or improve the internal customer experience. Measurement will be key so testing and sampling of internal customer service and gathering of feedback will be important
  • Thorough understanding of the business strategy, IT strategy and commercial frameworks within IT and apply this knowledge to the delivery and management of the IT project services
  • Financial authority for the management of IT infrastructure and security costs, services and business costs; budgets and forecasting process
  • Line Management activities for team members in accordance with Company policies. Provide coaching and development of the internal team; setting testing objectives and goals and to regularly appraise and monitor progress

Skills, qualifications and experience:

  • Dynamic, enthusiastic, focused and self-motivated; highly articulate and confident at presenting to all levels of the organisation to both internal and external stakeholders/shareholders
  • Experience of implementing and managing security solutions and teams
  • Experience of working with Board, Senior Leadership teams and stakeholders in similar roles. Excellent stakeholder management skills including the ability to explain complex IT concepts to board members in a concise yet informative manner providing decision support for the board
  • A track record of implementing service solutions and processes to ITIL and/or Lean Six Sigma standard; leading and developing members of the service delivery and development teams
  • First class influencing skills, previous experience of managing 3rd party service delivery resources and a history of developing good relationships with suppliers
  • Able to demonstrate keen commercial acumen and evidence of tight financial controls; a history of successful evaluation of benefits cases and careful budget management
  • Experience of managing retail and hospitality POS and supply chain

Reference: 1300098299

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