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Urgent opening for Data Center Hands & Feet Support Engineer (French France

Ubique Systems UK Limited

Posted on Aug 24, 2021 by Ubique Systems UK Limited

Manche, France
IT
Immediate Start
€50k - €50k Annual
Full-Time


Role Summary: French Language Mandatory

JD as below:

The primary responsibility for this position is to maximize the availability of all Data Center components. The technician is the point of contact for providing troubleshooting for all equipment in Data Center facility. The technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.

The activities for this position include:

Provide Smart Hands support at data center site

24/7 emergency high touch request

Arranging ad hoc servicing/repair

Arranging periodic servicing

Meeting with maintenance people

Physical intervention (electrical/mechanical)

Reacting to alarms (BMS or Plant type alarms)

Responding to reports that environmental conditions are out of bounds

Support and assist in the troubleshooting and testing Datacenter equipment and components, including:

o restarting equipment;

o troubleshooting and patching power cables;

o Troubleshooting and patching Fiber and Copper cables

o identifying a switch port location;

o pinging key Devices and performing DNS lookups

o troubleshooting, installing, and where necessary removing equipment and/or components

o perform visual checks for hardware failure lights or console error messages, power status and hardware labels and

Adding/changing/removing device - ILO, remote managed power

Asset Tracking

Manage and Maintain the DC inventory

Manage and maintain DCIM tool used in the Datacenter

Break Fix for IT Gear in Data Center

Cable Mining and Inspection

Device Labeling and Cable tracing during troubleshooting

Capacity Management - Monitoring, Remediation, Planning and Maintenance

DC SOX compliance process

DC Compliance controls - Test, document

DC Compliance controls - track, execution, evidence repository, metrics

DC Visitor Access Process

Decommission IT equipment

Environmental Infrastructure Alert monitoring of the DC Facility

High Touch Request - reboots, touches, etc

Maintain the DC Floor Space (Housekeeping - dust removal, vacuuming, subfloor cleaning, combustible walk through, etc)

Infrastructure changes: interact with provider, schedule, CRQ, execution

Inside the IT Container - Audit and Validation of Environment to ensure it meets Infrastructure requirements and Data Centre Standards (eg Capacity/Temp/Humidity/Air Conditioning)

Intelligent PDU maintenance - firmware upgrades

Inventory - Defining requirements; patch cords, power cables, consumables (label tags, cable ties, label tape, hook-loop ties, etc.)

Monitoring - Alarms, Fire, Mechanical

Monitoring/Reporting - Capacity (Power and Usage)

Monitoring/Reporting - Environment - Humidity

Monitoring/Reporting - Environment - Temperature

OE Assessment and Corrections

Physical Server Installation Ops (Racking, Network Patching, Power, Remote Management)

Preventive Maintenance Schedules

Receiving IT equipment at the site

SAN Fiber Management

SOP, JSA, BCP, Emergency Response documented procedures

Hard Drive Destruction

Prepare de-installed equipment for salvage

Daily/Monthly/Quarterly reports generation and Review with Customer

Educational Qualifications and experience:

Have an associate or bachelor's degree

Certification in Data Center Management

4 to 8 years of experience on Data Center Services including managing Servers, Storage, Backup and Network devices

Experienced in racking, stacking, cabling, decommissioning of Data Center Hardware devices.

In addition to the above, the personnel will have experience in DC capacity planning, monitoring and walk through

Strong Verbal and Written communication skills

Ability to walk around a good deal of time, and lift heavy devices

Willingness to work in shifts, attend oncalls and weekend work as per schedule




Reference: 1297507737

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