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CX Consultant - Genesys (Customer Experience)

Skillbase Group Ltd

Posted on Aug 24, 2021 by Skillbase Group Ltd

Not Specified, Belgium
IT
Immediate Start
Annual Salary
Contract/Project


CX Consultant - Genesys (Customer Experience)


We have an immediate contract opportunity for a CX consultant who can lead Contact Center transformation projects delivering the CX in a contact centre environment, vendor product knowledge essential.


* Expert level contact center understanding
* Expert level knowledge of Genesys Cloud & Genesys Engage
* Good level knowledge of AW365 Dialogue
* Hand on experience with CRM (Salesforce, SAP) integration to Genesys Cloud and AW365
* Very good understanding of voice and chat bots solution (google, amazon), analytics (Verint)
* Vonage API knowledge
* Additional CX vendor knowledge would be nice to have (eg NiceIn Contact, Cisco etc..)


More details upon application


This is a remote working role but need to be based in Europe.




Reference: 1297234874

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