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Salesforce Consultant - Dublin - Contract

Gazelle Global Consulting

Posted on Aug 18, 2021 by Gazelle Global Consulting

Dublin, Ireland
Immediate Start
Annual Salary

Job Responsibilities

  • Ensure customer service is timely and accurate on a daily basis

  • In depth knowledge of supporting tickets through Jira or Salesforce Case Management.

  • Provide day-to-day Salesforce Sales Cloud and Service Cloud Production Support by troubleshooting issues brought up by end-users as well as other team members

  • Resolve issues in a timely manner

  • Conduct assessment on current state production systems, support and maintenance capabilities, processes and procedures, and Identify production risks and areas for improvement

  • Prioritize, design and facilitate successful implementation and adoption of new support and maintenance capabilities, processes and procedures

  • Provide technical leadership to other team members; support, mentor and elevate the technical depth of the team

  • Support the Development Team as well as the business team in support, maintenance and improvement of the Salesforce platform

  • Configure and maintain custom objects, fields, record types, page layouts, Formulas, Validation rules.

  • Configure and maintain workflows, approval processes, process builder, Lightning flows, triggers, installed packages, etc. within Salesforce

  • Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)

  • Maintain and support integrations between and other internal/external business applications

Role Requirements

  • Bachelor's degree or equivalent experience

  • Certified: Admin certification required, Advanced Admin (Platform App Builder preferred and/or Salesforce Platform Developer certification are a plus)

  • Experienced: 3+ years working on the platform in an Administrator capacity, in a high usage volume implementation

  • 1+ years of working experience in Salesforce technical support.

  • Expert: Deep understanding of Salesforce platform (Sales/Service Clouds highly desired), Lightning Experience as well as Salesforce platform architecture, out of the box functionality, configuration and customization

  • Technically Minded: Experience with Apex, Visualforce preferred (for troubleshooting).

  • Familiarity with the App Exchange, Changeset based deployment process and maintaining Managed/Unmanaged packages in multiple environments.

  • Strong Communicator: Excellent interpersonal communication skills

  • Motivated: Eager and motivated self-starter who enjoys working in a team environment

  • Salesforce and Jira experience

  • Customer Service oriented with in-depth problem-solving attitude

  • Having a sense of urgency and prioritization

Reference: 1291303947

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