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Pre-Sales Manager

Posted on Aug 18, 2021 by Sytel Limited

Aylesbury, Buckinghamshire, United Kingdom
Immediate Start
£70k - £70k Annual

The Company

We are a market-leading supplier of Contact Centre as a Service product (CCaaS). You will be joining a world-class software company providing solutions in over 50 countries around the world. Sytel is an equal opportunities employer and welcomes applications from anyone meeting our general requirements. Nevertheless, we are less concerned about track record, than the clear ability and passion to get to grips with the challenges of our industry.

The Role

The key focus is on delivering our CCaaS product in a cloud environment, both private and public. This market is experiencing exponential growth and the opportunities for career development are excellent.

  • Working with customers and prospects to help them understand how Softdial Contact Centre (SCC), our CCaaS product, delivers value for their business
  • Managing deployment and service delivery for SCC for a number of blue chip customers
  • Ensuring that realistic plans are in place that meet both customer needs and also Sytel's ability to deliver
  • Coordinating all technical resources required from Sytel
  • Working closely with sales personnel to ensure that customer expectations and timescales are met
  • The job will have a particular focus on supporting our many customers in market research around the world and experience in this vertical will be desirable but not mandatory
  • Ability to travel internationally at short notice

Qualities Required

  • Ability to establish relationships at all levels of management, internal and with customers
  • An understanding of risk and how to plan so that expectations on all sides are met
  • Ability to put reporting procedures in place so that progress can be easily and efficiently monitored
  • Ability to manage customer acceptance procedures and secure sign-off

General Skills and Experience Required

  • Demonstrable success in previous work, academic and/or business
  • Ability to work on own initiative as well as a member of a team
  • Excellent inter-personal, written, verbal and presentation skills
  • Handling responses to RFPs and statements of work

Desirable Technical Skills

  • Experience of resource planning and project management in the call centre, CRM or telecommunications industry
  • Background in systems integration and/or software development
  • Working knowledge of key contact centre technologies including Web RTC; database, web technologies, virtualisation and networking skills
  • Experience in working with Internet Service Providers and Carriers to provide quality SIP interconnects
  • Ability to learn and demonstrate key features of SCC; for example hosting capability or PCI compliance
  • Ability to scope technical requirements and get Sytel sign-off for software, hardware and networking

The Package

  • Salary package is up to £50K basic with an OTE of up to £70K depending on experience
  • Company Healthcare Scheme
  • Pension Contributions
  • Stock Options

Reference: 1291205765

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