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IT Service Delivery Manager

Posted on Aug 12, 2021 by IC Resources

Toulouse, Haute-Garonne, France
Immediate Start
Annual Salary

An exciting opportunity has arisen for an IT Service Delivery Manager experienced in WMS/TMS issues.

Your role will be supporting a team specifically looking after significant accounts for my client. You will have a dedicated team to ensure all requests are dealt with in timely fashion or escalate to the right department.

Main accountabilities include:

Project Management

  • Maintain project methodology across IT teams
  • Accountable for project planning, risk & issues tracking
  • Support local IT & Ops teams during project implementation
  • Follow the Define and Design documents with Ops and IT Teams
  • Plan and manage Resources during implementation
  • Ensure proper hand over of project to maintenance organisation

Communication & Reporting

  • Report project progress, risks mitigation & issues management to internal & external customers
  • Maintain transparent communication to leadership

Cost / Quality / Lead time

  • Accountable for timely and accurate time & activity booking
  • Responsible for tracking of costs (actuals vs. budget) and report regularly to leadership
  • Accountable for change requests quotes tracking, validation & invoicing

Must haves

  • Fluent in French and English
  • Available to work in the office in Toulouse
  • WMS and/or/either TMS experience


Reference: 1284248987

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