Dir. IT Operations (End User Services)
Posted on Aug 10, 2021 by MCG - Midwest Consulting Group
Title: Director of IT Operations (End User Services, MSP/Vendor management)
Salary: $150k - $160k + bonus
Description: Looking for a candidate with recent experience as a Director of Infrastructure Operations/End User Services managing Level II Infrastructure operations globally. 24x7 operation. You will managing the MSP's, not people.
- 5 + years of experience as a Director Infrastructure Operations or related role
- Experience managing MSP's that are managing Level 2 Infrastructure Operations globally, as well as maintain KPIs for the company
- Experience managing day to day Infrastructure operations including data center, Servers, networks, monitoring, back-ups, escalation, back-ups, Servers, patching, etc.
- Experience coordinating audits and ensuring make sure all infrastructure documentation is in line with the policies.
- Experience using ServiceNow for reporting/documentation