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IT Service Desk Analyst

CV-Library

Posted on Aug 5, 2021 by CV-Library

Nottingham, Nottinghamshire, United Kingdom
IT
Immediate Start
£12.5 - £12.5 Hourly
Contract/Project

IT Service Desk Analyst

Nottingham

3 Month Contract

£12.50 ph (Inside IR35)

IT Service Desk / Helpdesk Analyst needed for a 3 Month Contract in Nottingham. Providing remote IT support for an NHS users.

Start ASAP in August 2021. Key skills, experience + duties will include:

Must offer previous IT Service Desk / Helpdesk remote support experience.

Acting as the first point of contact for NHS users for a range of IT Software / Hardware related issues.

Diagnosing / resolving IT incidents at 1st line where possible, and escalating more complex issues to 2/3 Line Support Teams + 3rd party suppliers.

Responding to IT user incident requests by phone, email + face-to-face.

Logging calls, prioritising, categorising + resolving IT incidents within agreed SLAs.

Managing user expectations effectively + keeping users fully updated and informed on the current status of their IT issue.

Technical Environment: MS Windows, Active Directory (AD), MS Office, O365, Desktops, Laptops, Printers, Basic Networking, Change Requests, etc.

The Person: excellent phone manner, professional, courteous, organised, logical, reliable, proactive + hard working.

NHS industry experience preferred but not essential


Reference: 214368055

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