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Service Desk Analyst

CV-Library

Posted on Jul 30, 2021 by CV-Library

North Yorkshire, United Kingdom
IT
Immediate Start
£20k - £28k Annual
Full-Time

Job title: IT Service Desk Analyst
Salary: Competitive
Location: York
Job type: Permanent
Remote working/hybrid 2-3days on site
Working hours: 08:30-17:30 Monday-Friday

Description:
We are looking for a IT Service Desk Analyst to work for a company listed on the London stock exchange and are a constituent of the FTSE 100 Index.
 
The Service Desk Analyst is responsible for maintaining the communication channels with the customer and the IT department and providing the first point of contact for technology.
The Analyst is responsible for responding to incidents and requests reported to the Service Desk from multiple channels. These can include: The life cycle management of incidents, queries and problems, including directing of requests to appropriate functions for resolution, monitoring progress and keeping users informed of progress, along with accurately documenting user’s details, problems and resolutions and other pertinent information in the log.

Job Listings:
Issues, requests and incidents, along with providing first line support which includes troubleshooting and resolving issues within their remit.

Qualifications / Experience
As our Service Desk Analyst, you will need to identify problems quickly and build good relationships with our customers. You must have experience of working on a busy Technical Service Desk environment providing 1st line support for a broad range of critical systems and services. We are looking for an individual who values excellent customer service and is passionate about our user needs. Your skillset may include:

Intel based end-user hardware
MS Active Directory
MS Exchange 2016
MS Office Suite 2016
MS Outlook 2016
MS Windows 10
AutoCAD
Adobe Creative Suite
Strong Software/Hardware troubleshooting
Printer installations and troubleshooting
Network TCP/IP troubleshooting
Windows Server troubleshooting
VMWare
Android – Mobile Device Management
Anti-Virus products
Voice Systems
Service Desk or Incident Management Software (any)
ITIL qualification – desirable but not essentialSkills
The Analyst will be expected to proactively manage targets and ensure effective and efficient responses in a high call volume environment and will contribute to increasing the delivery of ‘first time fixes’.
They will also need to be an excellent communicator who can support our users in a friendly, open manner. Most importantly, they will strive to offer outstanding customer service and provide a professional and efficient gateway into the IT department for Persimmon staff.
The role involves both a reactive and a pro-active approach to the delivery of service and is focused on maintaining and improving the levels of service that the IT function provides to the business.

Salary / Benefits

Competitive salary – dependent on experience
10% annual bonus
Life assurance
company pension scheme.
Range of flexible staff benefits
Free onsite parking This Service Desk Analyst  vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg (phone number removed)).

 Keywords: Service desk, Help desk, Helpdesk, IT support, Technical support, 1st Line, 2nd Line


Reference: 214325875

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