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Account Manager

CV-Library

Posted on Jul 29, 2021 by CV-Library

Bournemouth, Dorset, United Kingdom
Customer Service
Immediate Start
Annual Salary
Full-Time

Amigo Loans is the leader in the UK guarantor lending space, enabling those with little or no credit history to access loans in partnership with a family member or friend who acts as a guarantor.

Founded 15 years ago, Amigo Loans went public in 2018 and is now a listed on the London stock Exchange.

Interested in working for us?

We are looking for an Accounts Manager to work in our Collections Team. In this role you will be responsible for identifying the root cause of a customer's difficulties in making payment and finding the best solution based on the customers individual circumstances.

About this role?

Completing both inbound and outbound contact to customers as well as written communication to look at resolving a customer's arrears.
Identifying the root cause to a customer's arrears through active listening and reactive questioning
Reaching an outcome that fits their need whilst ensuring we are working towards the business aims.
Ensuring that we are providing the right support to customers who are presenting signs of vulnerability.
Meeting company and regulatory standards to ensure we are not putting the customer or the business in any potential risk.
Communicating potential risks to the customer ensuring we are delivering these in the right manner to both create urgency but also ensure the customer isn't feeling pressuredWhat are we looking for?

Self-motivated and comfortable working with targets and deadlines
Excellent communication and organisational skills
Excellent telephone manner
Experience of having difficult conversationsWhy work for Amigo?

Our values aren't just plucked from the air because they sound good. Even as we grow and develop, the way Amigo works has always been with our customers at the forefront of what we do. Our values are just real descriptions of how we do business everyday. We aim to make borrowing stress-free, achievable and a positive experience. We understand borrowing money can be an anxious experience, and nobody really wants to do it. But by living and breathing these values internally and externally, we can help put the customer at ease and reassure them that they are in safe hands.

Simple - by never complicating things.

Human - with our decisions.

Honest - about who we are and what we offer.

Amigo is an equal opportunities employer.

We do not accept speculative agency CVs


Reference: 214316502

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