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Service Desk Analyst

CV-Library

Posted on Jul 29, 2021 by CV-Library

City of Glasgow, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

The post provides 1st line technical and system support as part of providing an excellent customer service to all users across Scotland within Scottish Police Authority and Police Scotland.

As a Service Desk Analyst, you will be involved in all aspects in the Operation of the ICT Service Desk. The post will provide professional advice, problem solving and fault resolution in accordance with the Business Requirement.

The post is responsible for helping maintain service continuity over a 24/7 365 day shift rota.

You will have excellent customer service skills and proven experience of technical troubleshooting.

You will be educated to HNC level.

This full time post is permanent and requires management vetting. You will work and average of 35 hours per week on a rotational shift pattern.

A proposal is currently being considered, which if approved would result in a change to our current staffing model. The team all currently work shifts covering 24/7/365 and the change will see us move to a hybrid approach of core hours and 24 hour cover.

Full details regarding this vacancy can be found in the attached Role Profile.

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.

You should also have been resident in the UK for a minimum of five years immediately prior to application


Reference: 214313218

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