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It Service Desk Analyst

CV-Library

Posted on Jul 26, 2021 by CV-Library

London, United Kingdom
IT
Immediate Start
£27k - £28k Annual
Full-Time

IT Service Desk - 25 -28k + on call allowances + Benefits - International Law firm - London, City

International Law firm have an opening for an IT service desk professional with a minimum of 6 months experience working within a law firm, for a legal support provider or a professional services firm.

Duties and Responsibilities

The role will include,

Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.

The Person

Skills and Experience Required

Technical

* Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops, and mobiles.

* A minimum of six months' IT help desk support experience within a professional services – ideally legal - organisation.

* Experience of core Microsoft Office 2016 products – Word, Excel, PowerPoint and Outlook.

* General understanding of legal software advantageous.

* Audio/Video conference knowledge desirable.

* ITIL Foundation qualification desirable.

Person

* Customer-focused with a flexible attitude

* Excellent communication skills

* Good understanding of a high pressured, professional services environment

* Able to work under pressure and to tight deadlines

* Ability to see tasks through to completion

* Logical and calm, able to inspire confidence and credibility

* High discretion and confidentiality

Additional Information

The job-holder will be required to work seven hours per day, Monday to Friday, as specified by the firm on a rota basis, to commence not earlier than 8.00am and finish no later than 12 midnight. The 4.00pm to midnight shift (on a rota basis) may be worked from home. The job-holder will be entitled to an anti-social hours allowance for each evening and weekend shift worked


Reference: 214285559

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