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CRM Delivery Manager

Swisstech Recruitment

Posted on Jul 23, 2021 by Swisstech Recruitment

Zürich, Switzerland
Immediate Start
Annual Salary

Your function:

  • You will take a senior role in a consulting practice for CRM solutions and contribute to further building this department
  • Running end-to-end CRM project delivery with our clients either as project lead or in a business or technical expert role in the client team
  • On client projects you will develop business requirements, functional designs, technical architecture and help building integration solutions with other systems
  • You will advise our clients in the implementation of CRM solutions in areas like marketing, distribution, customer service and cover technical aspects with the IT
  • People management: Manage in projects the team of consultants and developers
  • Managing business development opportunities of new projects and partnering in pre-sales

Your profile:

  • First class Bachelor or Master's degree from a prestigious university or university of applied sciences
  • Experience in full cycle of implementation and deployment of CRM systems preferably in insurance covering typical applications like BIS, Salesforce, MS Dynamics or others
  • Advanced understanding of key CRM architectural concepts, ecosystem and integration topics and features for typical stakeholders of CRM solutions (eg marketing, distribution etc.)
  • Experience in designing business processes, developing business requirements and functional designs, creating solution architecture documentation and facilitating design sessions with clients
  • Experience working on project teams and a solid understanding of the typical roles and responsibilities (Agile or Waterfall)
  • Experience in managing a diverse team in a project context
  • Communication in German and English (written and oral) is a must

For all permanent positions based in Switzerland, SWISSTECH Recruitment works with their SECO licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Reference: 1262539220

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