Service Desk Analyst

The Royak Group Inc.

Posted on Jul 23, 2021 by The Royak Group Inc.

Woodstock, GA 30188
IT
26 Jul 2021
$55k - $55k Annual
Full-Time


Essential Responsibilities:

  • Will provide support to internal users for all of their hardware, software, server, Mainframe application or peripheral needs. Will provide problem determination and resolution on calls, emails and self-service incidents.
  • Provides timely feedback to users on their IT service requests/IT problem tickets.
  • Resolves issues with various operating systems - Windows and Mac.
  • Provides and assists in writing technical and support related documents for knowledge base.
  • Proactively analyzes and addresses potential problems and improvements to prevent future failures.
  • Has excellent communication skills and proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
  • Researches, evaluates and recommends systems enhancements that will improve reliability and performance.
  • Creates and maintains computer images and install, configure and upgrade operating systems.
  • Provides training to staff on use of applications, hardware, software and equipment.
  • Manages inventory related to IT equipment such as computers, software, printers and other IT related assets.
  • Works independently and provides accurate communication.

Required skills:

  • 3+ year of experience providing deskside and remote phone support for internal users.
  • 3+ years of hands-on experience with Windows 7, 10 and Mac OS X operating systems, hardware and software.
  • Knowledge and considerable experience with Active Directory and user account functions.
  • Some hands-on experience with virtualization - VMWare and other related products.
  • Familiar with O365 Services and Microsoft Office products.
  • Displays a high level of professionalism at all times including a solution focused mindset, accurate work and attention to detail.
  • Above average troubleshooting skills, self-starter and highly motivated.
  • Must demonstrate strong interpersonal skills and provide excellent customer service.
  • Excellent time management skills.
  • Demonstrated ability to achieve results.
  • Desire and ability to think creatively to implement alternative solutions.



Reference: 1262492256

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