Business Process Owner and Engineer - Brussels

Gazelle Global Consulting

Posted on Jul 22, 2021 by Gazelle Global Consulting

Not Specified, Belgium
IT
Immediate Start
Annual Salary
Contract/Project


Business Process Owner - Brussels, Remote


We are looking for an experienced Business Process Owner to join one of Europe's largest and fastest-growing clients in a progressive and innovative international team on a 6months + contract in Belgium.


Desirable Skills and Experience:


Tasks



  • Clearly identify the objectives of the processes in a charter: what do we want to achieve while doing this work. We stress this because the why-question tends to be absent in the current process of re-engineering assignments. Hence this is already a culture change.

  • Translate these objectives into measurable KPIs: the success of the to-be processes will be measured

  • Identify/model the as-is processes

  • Identify pain points in the as-is processes and substantiate this by means of figures

  • Define to-be processes and get agreements on these processes from all stakeholders

  • Identify actions to implement the changes and model them into a plan

  • Initiate and follow up the actions with the stakeholders

  • Identify IT requirements and communicate them to the IT feature managers

  • Report on progress and take corrective actions where and when required

  • Install KPI measurements in the process

  • Feed the necessary material to the change managers and trainers and testers

  • Test, training and organizational changes are not in scope. But the process engineer should deliver the required material (see point above)


Profile



  • A representative BPM certification is valued

  • Call centre experience is important but not mandatory. However, a proven experience with re-engineering operational processes is highly required

  • Pro-active: The candidate should not scare away from problems, but actively look for them in the current process. This requires a large degree of pro-active mentality

  • Strong-minded: the candidate can count on quite some resistance to change.

  • Analytical but pragmatic: the candidate should be able to quickly grasp complex processes and represent them in easy to understand visual representations. Knowledge of standard BPM and UML is required. Yet a pragmatic use of these modelling technics is also necessary.

  • Language: Proficiency in English is mandatory, Dutch or French optional


Apply Now to Avoid Disappointment - Interviews taking place soon.




Reference: 1262395404

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