ATM Service Desk Analyst

Anthony James Consulting

Posted on Jul 22, 2021 by Anthony James Consulting

Milton Keynes, Buckinghamshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time


ATM Service Desk Analyst - Fixed Term Contract - Milton Keynes

Responsibilities for the ATM Service Desk Analyst -

  • Provide first line fault management and rectification of ATM faults on the estate.
  • Manage all end-to-end components required to restore ATM's into service, including 3rd party suppliers, following laid down processes and procedures.
  • You should be able to adapt quickly to change in a fast paced environment, have a positive proactive approach to your working practices.
  • Monitoring of ATM network utilising specialist monitoring software, ideally experience of day to day management of ATM faults.
  • Coordination of all support components to resolve faults on the network.
  • This includes both internal and external resource.
  • Ensure accuracy of actions is fully recorded on central monitoring systems.
  • Working as a team to maintain availability and call targets.
  • Team of 17 split into 3 regions.

Essential Skills for the ATM Service Desk Analyst -

  • Incident Management experience
  • Third party liaison and control
  • Experience of working in customer service facing role with particular emphasis on dealing with problems and incidents via telephone.

Desirable Skills for the ATM Service Desk Analyst -

  • Competent with MS Office standard applications, basic understanding of ATM networks
  • Creation of process,
  • Working understanding of ATM Monitoring tools
  • ATM Hardware/Software
  • Windows 10 Working



Reference: 1261782740

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