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End User Support - Video Conference Specialist

Experis AG

Posted on Jul 21, 2021 by Experis AG

Zürich, Switzerland
IT
1 Aug 2021
Annual Salary
Contract/Project


End User Support - Video Conference Specialist

Location: Zurich
Start: 01.08.2021
Duration: 31.09.2021 (+ ext. possibility)
Workload: 100%
Languages: English

End User Support - Video Conference Specialist
Description:
You will play a key role in our Global IS team, supporting our Business Areas on virtual & hybrid events using platforms such as eg Bizzabo and Microsoft Teams Live Event. You will be part of a team responsible for applying broad IS technology knowledge and expertise to support global business needs and help solve challenging topics.

Your responsibilities:
. Utilizing your understanding of existing IS technology and business requirements to guide colleagues conducting conferencing and event services.
. Assistance in setting up the video events:
- Placing the requests for presenter and moderator privileges setup 
- Being a focal point between service manager and service requestor
- On-site tests/remote dry runs assistance
- Raising support incidents
- Training presenters and moderators (best practices, event organization "how to")
- Being available to support during the event
- Coordinating IS related topics relevant to specific event with stakeholders eg vendor, internal infrastructure teams and event organizer
. Supporting management, maintenance and optimization of IS solutions/services.
. Providing support and guidance during the installation of new IS solutions/services or improvements to existing IS solutions/services.
. Consulting with relevant stakeholders across the business to give advice, ensuring compliance with our client IS Enterprise Architecture.
. Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice.
. Jointly with Service Manager to evaluate the requests for meeting setup (decide who can setup the meeting, if it's the right tool for particular case).
. Oversee the events calendar in the organization.
. Preparing & updating informational materials (inside+ webcast web page).
. Plan, schedule and lead periodical webcast trainings.
. SPOC for potential service recipients.
. Ad hoc assistance for Webcast/ECDN Service Owner.
. Responsible for the IS event support request process.

Your background:
. Preferred a university degree in IT, Business, Marketing, Linguistics etc.
. More than 2 years of experience in event support, end user support, working as Event Coordinator, Helpdesk support with MS technology and/or other collaboration, video meeting technology.
. Sound knowledge of practices of creation, modification support documentation.
. Knowledge of video conferencing equipment.
. Ability to work independently and manage multiple demands on time, in cross-functional, virtual and international teams.
. A collaborative, solutions- and customer-service-oriented approach and strong communication skills.
. Fluency in spoken and written English is a must.
. Experience with Bizzabo and MS Teams platforms are preferred

Have we awakened your interest- Then I look forward to your CV. If you have any questions, please contact Greg Margaritis.
We can only consider Swiss/EU Nationals with a valid working permit for this role.




Reference: 1261036823

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