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Vendor Manager

CPL Solutions

Posted on Jul 21, 2021 by CPL Solutions

Not Specified, Ireland
Immediate Start
Annual Salary

Immediate contract opportunity available for an experienced Vendor Manager with a proven track record working in a BPO environment with excellent end to end contact centre experience. Must be located in Ireland with ability to travel to client site 1-2 days per week.

You will play a key role in supporting my clients outsourced contact centre to bring performance improvement and strong accountability.
You must be a seasoned BPO expert with the end-end contract centre knowledge, forecasting, scheduling, commercials, operational delivery, people management and technology.

Experienced required -

  • At least 10 years experience in a Contact Centre environment working as Vendor Manager or BPO Consultant.

  • Expert at delivering transformational customer experience.

  • SME contact centre knowledge.

  • Excellent communications, stakeholder management and presentation skills.

  • Strong customer focus.

  • Excellent commercial awareness.

  • Ability to drive delivery, credible and articulate.

  • Proven track record in collaboration and facilitation to drive performance.

  • Experience across MNC, Utilities, Services Sector highly desirable.

Please contact Janet in confidence for more information on this below)

Reference: 1260955698

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