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Informatica Jenkins Application Support Engineer

Request Technology - Craig Johnson

Posted on Jul 20, 2021 by Request Technology - Craig Johnson

Plano, TX 75023
Immediate Start
$100k - $115k Annual

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Enterprise Company is currently seeking a Informatica Jenkins Application Support Engineer. Candidate will require broad technical knowledge of MicroStrategy, Informatica, Jenkins, Artifactory or Amazon Web Services on both an infrastructure and application level. Candidate will join a team responsible for a variety of tools that support the enterprise.


  • Collaborate with your team to find solutions
  • Enhance user experience
  • Advise users on best practices of the tool you support or guide them to a tool that would better meet their needs
  • Implement large-scale upgrades/deployments
  • Build key automation to support both administrative and user activities
  • Participate in setting team goals on a quarterly basis
  • Guide junior team members through day-to-day tasks
  • Advise leadership on challenges and obstacles
  • Identify and document risks
  • Document and update best practices, standard operating procedures and lessons learned to help fellow team members
  • Plan/build/deploy/maintain applications within a Cloud environment
  • Provide input and direction on improving established processes
  • Provide first and second level support for external and internal customers
  • Prioritize, diagnose and manage customer reported issues
  • Prepare and review written documentation
  • Participate in installations/upgrades of Informatica/Artifactory/Jenkins
  • Report on and track feature requests and problems with third party vendors
  • Monitor the health, reliability and performance of already implemented solutions, detecting issues quickly and driving quality improvement over time
  • Implement development and design patters that enable the next generation of service infrastructure
  • Support an ecosystem of continuous delivery pipeline tooling, through integration and automation
  • Review, implement and support a wide range of tools and services
  • Collaborate with business and development teams to understand and aid our customers in establishing and achieving their goals
  • Provide both formal and informal training to Technical Support staff on various Application Server topics


  • At least 3 years of providing application support for Informatica, Artifactory or Jenkins
  • 3+ years of experience building, deploying and maintaining applications in an AWS environment
  • Bachelor's degree
  • Experience with Agile and other project techniques
  • Able to develop and maintain documentation required to support server infrastructure for the tool(s) you support
  • Strong communications (written and verbal), in playing a leadership role and coordinating with peers and other disciplines on driving projects/issues to closure
  • Provide on-call support during nights, weekends and holidays
  • Ability to adhere to and enforce company and department processes, standards and controls on security, change management and risk
  • Experience working with Jira and Confluence tools

Reference: 1260556061

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Informatica Jenkins Application Support Engineer

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