IT Technician - 2nd/3rd Line

Posted on Jul 20, 2021 by Creative Support

Manchester, Lancashire, United Kingdom
Immediate Start
Annual Salary

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care and support needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support.

We are looking to appoint a dynamic and "can do" 2nd/3rd level ICT Technician to be part of our successful ICT team, which is responsible for the provision of technical support services for Creative Supports ICT systems. As a Senior ICT Technician, you will already have solid knowledge of end user devices and good knowledge of networking, VMware, Citrix and Windows Servers.

The 2nd/3rd Line IT Support Technician role within Creative Support is wide and varied, taking in IT systems management, monitoring and support across the entire business. As expected with a role of this nature, the successful candidate will play a vital role in ensuring that IT computer systems remain operational whilst providing day to day support, planning, management, evaluation and installation for all mainstream elements of Creative Supports ICT infrastructure.

The ideal candidate will have experience of working in the care sector and be able to demonstrate a strong and in depth technical understanding of ICT systems as well as have a high level of customer focus. You would be responsible for providing first, second and third line technical support to end users and infrastructure support to the business. The successful candidate will enjoy contributing to an excellent working environment for staff, and the wider business community.

Your role will include:

• Providing proactive, efficient and timely systems administration
• Managing the installation of hardware and software systems across the organisation
• Liaising with existing suppliers to ensure support services meet the business's requirements
Colleague expectations:
• Demonstrates a great positive attitude
• Shows consistent integrity, trust and fairness and embraces equality and diversity
• Delivers time after time
• Makes a difference every day
• Uses good judgement and initiative to find solutions
• Committed to learning and being the best through continual learning and development.

Following an initial induction period to the company the role will be based in our friendly IT team operating from our Head Office in Stockport. Willingness to travel and work flexibly dependent on priorities and deadlines is essential.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

Reference: 1260452955

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