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SCCM Engineer - End User Computing

MCG - Midwest Consulting Group

Posted on Jul 20, 2021 by MCG - Midwest Consulting Group

Dallas, TX 75201
IT
1 Jul 2021
$90k - $90k Annual
Full-Time


Title: End User Computing Engineer

Duration: 3+ Month Contract to Hire

Conversion salary is $80K-$90K

Years of experience: 7+

Location: Dallas, TX 75254

Responsibilities:

  • Participates in the design, develop and deployment of End User Computing strategies for Devices including Mobile.
  • Develop documentation for all projects assigned to in accordance with corporate project management methodologies.
  • Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Conduct research into software application products and services in support of development and purchasing efforts.
  • Conduct research into hardware products and services in support of development and purchasing efforts.
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Perform L3 troubleshooting relating to Desktops and Mobile Phones.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Create knowledge base on company Intranet to assist in problem resolution.

Qualifications:

  • In-depth, hands-on knowledge of and experience with developing Enterprise Desktop Operating System deployments, SCCM/MDT, Driver management and UDI is a must.
  • Experienced in Windows 7 to Windows 10 Migration and Upgrade SCCM Task Sequences.
  • In-depth knowledge in SCCM Patch management and third-party application updates.
  • Experienced in Group Policy for Workstations (GPO/CSP).
  • Experienced in designing Disaster Recovery Strategy for End User Computing Systems and PC backup solutions.
  • Experience with Merger and Acquisition Device Management would be a plus.
  • Hands on Knowledge of mobile devices and applications, including Windows mobile, iOS and Android using AirWatch/Intune would be a Plus.
  • Knowledge in SCCM infrastructure and upgrades.
  • Experience with Scripting languages and techniques, including VBA, PowerShell and Scripting for Windows OS would be a plus.
  • Experience with software distribution package systems, in Microsoft SCCM or Intune.
  • Ability to develop and interpret technical documentation is a must.
  • Knowledge of trends in technology relating to Modern Workspace Device management.



Reference: 1260333542

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