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Technical Network Support Engineer - German Speaker - Netherlands - Belgium - Austria - Spain

Nexere Consulting Limited

Posted on Jul 16, 2021 by Nexere Consulting Limited

Amsterdam, Noord-Holland, Netherlands
Immediate Start
€37k - €50k Annual

Technical Network Support Engineer - Fluent German Speaker - Netherlands - Austria - Belgium - Spain

A fluent German speaking Technical Support Engineer is required to work as part of a Network Support Group for a world leading Cyber Security you must be capable of delivering technical support to both our partners and global customer base on their network products. Remote Working - can be based in Netherlands - Austria - Belgium - Spain

Experience required:

  • Experience of supporting customers via phone & email within an IT environment
  • Know how to frame and understand a customer issue and troubleshoot it through to resolution
  • Demonstrable knowledge of fundamentals of networking and systems principles including DNS, DHCP, VLANs, Subnetting, Routing Protocols, Email, SSO, Client Security and Antivirus
  • Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
  • Troubleshooting using Wireshark or similar for packet captures
  • Professional certifications from Cisco, Microsoft, Sophos, ICS2, GIAC, Network+ etc. not essential but desirable
  • Demonstrated self-starter who can adapt quickly between roles, duties and tasks
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues
  • Knowledge of Virtualization, Linux and Windows systems advantageous

Key Responsibilities:

  • Work as part of a pod of engineers who are responsible for resolving customers' product issues via phone, email and chat
  • Build a strong and demonstrable knowledge of our products
  • Solve problems and deliver a top-quality support experience to our customers which will in turn drive customer loyalty and advocacy
  • Collaborate with the next tier of Support and other departments within Sophos.
  • Perform technical training and presentations of software and processes to other Sophos staff.
  • Mentor and share information with colleagues to increase the knowledge in the team
  • Create online help content to document helpful solutions for our customers & colleagues
  • Actively contribute to the development of new or changed processes and procedures

Technical Network Support Engineer - Fluent German Speaker - Austria - Belgium - Netherlands - Spain

Reference: 1256441350

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