Employee Onboard/Offboard Analyst Coordinator
Posted on Jul 16, 2021 by ESG Consulting
Our client is seeking an Employee Onboard/Offboard Analyst to receive, track and coordinate office equipment needs with third party companies. Prior experience coordinating equipment needs of employees is required.
*This is not a technical support position.
*Local Metro Atlanta area applicants only. At this time it is 100% remote however they will start brining the team on site as soon as they feel it is safe.
The duties and responsibilities will include:
Receive and track onboard and offboard requests; check the requests for completeness and accuracy;
Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through Remedy system; Requests the setup and delivery of equipment or wireless devices;
Coordinate with application teams for additional application access requests;
Track progress of requests to completion and escalate to vendors and management as needed;
Review accounts for accuracy of provision or deprovision based on requests;
Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN;
Confirm onboard accounts are assigned group memberships, network drives, and Remedy profiles as requested;
Verify group memberships, network drives, and Remedy profiles are disabled for offboards;
Communicate status of processed onboard or offboard requests to hiring managers;
Resolve requests within SLA while providing the highest level of customer service;
Display a consistent understanding of compliance in order to assist in high priority escalations and requests;
Cadence structure and reporting to OIT Leadership on a weekly basis.
Qualifications & Skills Required:
Associate degree in a related field or minimum 2+ years of help desk support coordinating office equipment neeeds of employess
It is required to have prior experience coordinating equipment needs of multiple employees.
One-year proven experience with Office 365 Pro Plus core applications
Experience with Remedy or other Enterprise ticketing systems
Experience with Okta Integration is a plus
Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
Capable of working competently with personnel at multiple levels of the organization
Experience in performing well under pressure
Excellent oral, written, and interpersonal communication
Health, Dental, Vision, 401K
ABOUT ESG CONSULTING:
ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.
Founded in 1986, ESG offers more than 35 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Fremont CA.
ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".