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Senior ServiceNOW Architect

ESG Consulting

Posted on Jul 16, 2021 by ESG Consulting

Atlanta, GA 30301
Immediate Start
Annual Salary

A ServiceNow Solutions Architect Sr. needed to help design sustainable, best-practice solutions for Operations Management, Asset Management and Security Operations.

The selected ServiceNow Solutions Architect Sr. will work as a member of the ServiceNow Platform team in helping to design sustainable, best-practice solutions for Operations Management, Asset Management and Security Operations to meet business requirements of the stakeholders.

Addition design for HR Service Delivery and Customer Service Management may be required but are secondary needs.

Duties relative to the responsibility include:

Analyze user requirements and architect/design ServiceNow solutions.

Collaborate with developers to ensure solutions are not introducing unnecessary customization and are minimizing technical debt.

Serve as a resource for Developers, Process Leads and Stakeholders to understand best practices for implementing solutions in ServiceNow.

Assist with technical and process documentation.

Perform other related duties as assigned.


-3+ years of experience with ServiceNow system administration and architecting solutions is ServiceNow based on business requirements.

-3+ years of experience working with ITIL/ITSM concepts

-3+ years of experience architecting solutions for CMDB, Asset Management, ITOM Discovery, ITOM Service Mapping, and SecOps

-3+years of Experience with ServiceNow Web Services including REST, SOAP and JSONv2

Specialized skills required for this job:

Working knowledge of Common Services Data Model (CSDM) and how it serves as the foundation for an effective CMDB and Service Mapping design.

Familiarity with ServiceNow forms, fields, views, lists, UI policies and actions, and client and server scripts, among others

Strong conceptual understanding of table design in ServiceNow

Experience working as member of a Scrum/Agile development team.

Excellent organizational, time management skills, and professionalism; Self-motivated and able to work independently.

Preferred Education: Bachelor's degree or higher

Preferred Certifications: ITIL Foundations, ServiceNow Advanced System Administration, ServiceNow ITSM Fundamentals, ServiceNow Certified Implementation Specialist (CIS) in the following specialties: Hardware Asset Management (CIS-HAM), ITOM Discovery (CIS-Disco), ITOM Service Mapping (CIS-SM), and SecOps Security Incident Response (CIS-SIR).


Health, Dental, Vision, 401K


ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.

Founded in 1986, ESG offers more than 35 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Fremont CA.

ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners". 

Reference: 1256415666

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