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IT Service Delivery Specialist


Posted on Jul 16, 2021 by Aerotek

Zürich, Switzerland
Immediate Start
Annual Salary


IT Service Delivery Specialist

Our client is an emerging global multi-product biotechnology company that develops and commercializes innovative antibody-based therapies for the treatment of cancer.

Position Summary

The IT Service Specialist provides overall oversight for delivery of IT equipment to end-users throughout Europe. They will provide IT onboarding to all users and support with implementation of strategic projects.

This role will ensure effective delivery of all It equipment throughout Europe and must be able to adhere to established standards and SLA's, Interacting and forming a trusted relationship across the Europe team, tracking, troubleshooting, leading and resolving issues, as well as proactive monitoring and support.

The successful candidate will possess a good technical knowledge in the required fields, as well as exceptional interpersonal skills and a keen sense of how to get in understand the problem quickly and resolve it to high satisfaction levels.

Principal Responsibilities

Work with cross functional teams to order and deploy hardware and software, and form alliances on projects, operational decisions, scheduling requirements/conflicts and vendor contract negotiation

Support an "automation first" mindset and implement practices to support CI/CD pipelines and development teams

Responsible for the availability of all systems and tools

Other duties as assigned by organization leadership to support the organization and Global IT operations.

Travel not required.

Ability to handle urgent requests in an expedited manner.

Good IT services with focus on exceptional customer service.

Being a shared resource to triage, troubleshoot, resolve, escalate IT issues to other IT teams if needed.

Proven ability to provide professional written and verbal status reports.

Maintain organized, clean and safe work environment throughout the enterprise.

Participate in asset tracking, inventory management, vendor management, and process improvement activities.

Perform other duties as assigned.


3+ years of experience in core IT delivery services

3+ years of experience in remote order management of IT hardware, peripherals and mobility devices.

2+ years of vendor and order management experience, ensure tight timelines are delivered

Experience in supporting Microsoft desktops/laptops, Apple mobile devices such as iPads, iPhones etc.

Experience with a variety of platforms including PC's, Apple devices, Microsoft devices, Audio Visual and others used in the day to day activities.

Can communicate effectively at all levels of the organization

Ability to de-escalate tense situations in order to problem-solve effectively

Ability to absorb and retain information quickly and to present ideas in a user-friendly language

Proven analytical and problem-solving abilities

Exceptional customer service skills

Experience with Service Now would be an advantage, but not necessary


  • Hardware

  • Technical support

  • Support

Job Title: IT Service Delivery Specialist

Location: Zürich, Switzerland

Job Type: Contract

Aerotek, an Allegis Group company. Allegis Group AG, Basel, Switzerland. Registration No. CHE-101.865.121. Aerotek is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to the website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Reference: 1256255541

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