Assistant Branch Manager
Posted on Jul 14, 2021 by Cardinal Credit Union
Are you searching for an opportunity to make a real impact, experience professional growth, and become a respected member of one of the 200 Healthiest Credit Unions in the nation?
Cardinal Credit Union was selected by The Cleveland Plain Dealer as a Top Work Places and one of the Best Workplaces in Ohio.
Here at Cardinal, we believe in creating a strong culture that encourages and supports teamwork, integrity, mutual respect, and accountability; our core values. Our goal is to provide an inclusive, collaborative, and engaging workplace where staff is challenged to do their best. Cardinal strives to create a culture supporting ideas and innovation, and offers various opportunities for both personal growth and professional development. An intensive management training program is the cornerstone of our strategic growth plan: it instructs teammates to seek unique solutions for financial challenges; invigorates collaboration and teamwork, causing staff to think outside the box. This creativity ultimately enhances the lives of families in our service communities, which in turn serves as an economic stimulus for Ohio residents.
Our Assistant Branch Manager will direct and coordinate the activities of the Loan Officers of Cardinal Credit Union and aiding the Branch Manager in ensuring the branch meets organizational financial, operational, service, and growth plan. Answers questions, and resolves more complex problems. Ensures that members are promptly and professional served. Actively participates in Cardinal's Superior Sales & Service Program. Creates and monitors schedules. Performs specific assigned jobs including various clerical and receptionist functions, and assist other Loan Officers with duties that are required as needed. Assist in coaching and mentoring of Loan Officers.
- Assumes responsibility that all Loan Officers are performing and are in accordance with established polices and standards. Ensures that all security procedures are followed.
- Answers questions, solves problems, and assists with complex transaction and or sensitive member relations problems. Explains policies and procedures to members. Makes judgments for Loan Officers (within limits of authority) pertaining to polices that CCU has in place.
- Assists with account opening and or closing procedures. Oversees and monitors employee schedules. Assign and assist in all staff cross training in all areas of meeting the members and branch needs. Assumes responsibility for ensuring and effectively performing member service functions.
- Performs file maintenance and account changes as needed. Actively participates in Cardinal's Superior Sales & Service Program. Meets MR Goals. Provides leadership and support. Keeps Management informed of area activities and of any significant problems. Provides suggestions for improved service or time saving ideas. Attends meetings as required.
Our competitive benefits package includes: medical, prescription, dental, vision, life, short/long term disability Insurance, generous 401(k) plan, paid time off and holidays as well as loan discounts. We offer tuition reimbursement to help foster career development. Plus, considerable and substantive internal training on a myriad of banking subjects, member service, professionalism, and best industry practices.
Cardinal Credit Union is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment.
Non-Smoking work environment