Spanish/English speaking Desktop/Field Service engineer
Posted on Jul 11, 2021 by Global Technology Solutions Ltd
Spanish speaking Desktop Support/Field Service engineer.
An exciting opportunity has arisen for a Spanish/English speaking Desktop Support Engineer/Field Service engineer to join well established blue chip organisation supporting 3 days a week dedicated to one of our clients customers; and the other 2 days will be in the field.
As a Desktop Support Engineer/Field Service engineer you will have:
. Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
. Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
. Basic knowledge of enterprise LAN and WAN setups and concepts
. Ability to perform smart hand activity under instruction based activities at sites.
. Ability to lift/move computer equipment weighing up to 50Lbs.
. Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
. Experience with Anti-spyware and Anti-virus software.
. Some usage Knowledge of TCP/IP Networking, DNS, DHCP, VPN, and RDP.
. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
. Good written and oral communications skills with clients and management as well as people skills.
. Ability to work with deadlines and complete tasks on-time.
. Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
. Knowledge and experience of ticketing tools (ServiceNow/Remedy etc.),
. Basic understanding and troubleshooting of Mobile Device Management system (Airwatch/Xenmobile/Mobile iron etc),
. Basic understanding and troubleshooting for VDI, SCCM/LAnDesk/Altris, Skype for Business, OneDrive.
. Good Customer management skill,
. Good in oral and written communication
. Able to interact and work with customer at different levels.
. Self- Driven and result oriented.
. Really passionate about the work
Good to have
. Basic understanding and troubleshooting of Apple devices and app
So if you are a Spanish/English speaking Desktop/Field Service engineer looking for your next exciting career move please apply now!
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