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Functional Analyst CRM & Customer Zone - Remote, Antwerpen (Belgium) - 6 months +

Octopus Computer Associates

Posted on Jul 6, 2021 by Octopus Computer Associates

Antwerpen, Belgium
IT
Immediate Start
Annual Salary
Contract/Project


One of our important clients is currently looking for a Functional Analyst CRM & Customer Zone. This is a remote work for a client based in Antwerpen in Belgium. Once the restriction will be lifted, the candidate will have to be onsite for 3 days a week. The contract is long term.

Location -Remote/Antwerpen, Belgium

Rôle:

  • You help the business to specify the requirements by really understanding and challenging their needs and problems.
  • You analyze both functional and non-functional needs and translate them into both a conceptual and detailed end-to-end solution (description of the functionality to be automated including the necessary data) that form the basis for the technical designs and tests. With package-based solutions, the implementation of gap analyses is also your responsibility.
  • You model the agreed processes and describe the needs in a way that is understandable and unambiguous for both business and technical analysts by, among other things, using Use Cases.
  • You ensure the necessary coordination with knowledge transfer between all parties involved, both within business and IT.
  • You also provide or at least actively support the technical analysts in the development and documentation of the technical design with the aim of delivering a qualitative IT solution, in accordance with the functional analysis, architectural vision and imposed standards.
  • You do the functional, technical and test analysis.
  • You further analyse business-related change requests and issues during the implementation of the project.
  • During the planning phase of a project, you contribute to the solution definition and you help to make the scope and workload concrete. You help to monitor the scope during the realization of the project.
  • You offer support in case of production problems.

Skills required:

  • Can-do attitude.
  • Consultant with sufficient maturity to navigate the organization and be self sufficient.
  • Easily break down complex problems and can find smart solutions.
  • Be eager to help your teammates, share your knowledge with them, and learn from them.
  • Be open to receiving constructive feedback.

Experience (must have):

  • Experience with the implementation of customer facing applications in the service or financial industry.
  • Experience with the implementation of CRM and lead management
  • Knowledge of insurance sector would be a benefit in the execution of the job

If this is of interest to you, then please send us your CV and I will come back to you ASAP with the details.




Reference: 1248184182

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