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IT Support Engineer German Speaking (DNS, DHCP, VPN, and RDP.)

Connect 44 AG

Posted on Jul 5, 2021 by Connect 44 AG

Bern, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


IT Support Engineer German Speaking (DNS, DHCP, VPN, and RDP.)


Our client, a well known Consulting Company, is currently looking for a friendly, initiative, service and customer-oriented personality IT supporter to help them with their operating and maintaining of its IT infrastructure.

The Role:
* Providing IT Infrastructure field support to L2
* Troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
* Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Skills and Experience Required:
* 5 to 6 years of strong experience in a similar role
* 2nd Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
* Good level of German and English
* Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
* Ability to lift/move computer equipment weighing up to 50Lbs.
* Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
* Usage Knowledge of TCP/IP Networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling..
* Experienced in repeat call analysis and developing preventive actions
* Experienced in Problem management
* Excellent written and oral communications skills with clients and management as well as people skills.
* Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
* Experience of ticketing tools (ServiceNow/Remedy etc.)


Non-Technical Skills
* Good Customer management skill,
* Good in oral and written communication
* Able to interact and work with customer at different levels.




Reference: 1246894419

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